Support
Frequently Asked Questions
What is NRC and why does it matter?+
NRC (Noise Reduction Coefficient) is a measure of how much sound a material absorbs. A rating of 1.0 means 100% absorption; 0.0 means 0% (complete reflection). Our panels have NRC ratings of 0.80–0.95+, which is exceptional.
How many panels do I need?+
For a basic music studio or listening room, we recommend treating 25-30% of your wall surface area. Our acoustic consultants can create a free custom treatment plan for your specific room. Contact us to get started.
Do your panels reduce noise from neighbors?+
Our panels are designed for acoustic treatment (controlling sound inside a room), not soundproofing (blocking sound between rooms). For soundproofing, please see our Soundproofing & Insulation category.
What is the difference between absorption and diffusion?+
Absorption panels absorb sound energy, reducing reverberation time (RT60). Diffusion panels scatter sound energy in multiple directions, preserving a sense of space without harsh reflections. Most rooms benefit from a combination of both.
Are the panels eco-friendly?+
Yes. We use Rockwool (stone wool) cores which are made from natural basalt rock and recycled content. Our wooden frames use responsibly sourced New Zealand Pinewood. Our acoustic fabrics are free from harmful VOCs.
How do I install the panels?+
Each panel comes with all required mounting hardware (D-rings, hanging wire, wall hooks). Installation takes 5-10 minutes per panel. Detailed instructions are included in every box. No special tools required.
Do you offer custom sizes or colors?+
Yes! We offer custom panel sizes and fabric colors. Contact our team with your requirements and we will provide a quote within 24 hours.
What is the warranty period?+
All Oak Acoustics products come with a 5-year manufacturer warranty against material and workmanship defects.
Can I return products if I'm not satisfied?+
Yes, we offer a 7-day hassle-free return policy. Products must be in original condition and packaging. Contact our support team to initiate a return.
Do you ship internationally?+
Currently we ship across India and to UAE and Gulf countries. International shipping estimates are available on request. Contact us for more details.
Still have questions?
Our acoustic experts are here to help. Get in touch and we'll respond within 24 hours.
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